Parks IT service alerts
Parks IT will post information about service outages, scheduled maintenance and other IT notices on this page, making it easily accessible while off the Parks Canada network.
If your issue is not listed, please contact the Parks IT Service Desk.
Current outages
No known issues.
Scheduled maintenance
Regularly scheduled maintenance
Parks IT performs monthly maintenance on Parks Canada systems throughout the year.
Monthly maintenance schedule
Monthly maintenance of the Parks Canada servers located in the Enterprise Data Centre, Gatineau.
Next maintenance window
When: Sunday, September 22, 2024
Impact: The following websites and systems will experience a short interruption of service:
3 am to 7 am (ET):
- Canadian Register of Historic Places
- Important Bulletins
- Public website (parks.canada.ca)
- Research and Collection Permit System
- Rogers Pass Backcountry Access
- Trail Condition Reports
- Water Levels
7 am to 12 pm (ET):
- Artifact Information System
- Biotics
- PowerBI
- CCM Enterprise
- Citrix applications including STAR and MyDesktop
- Point of Sale (Headquarters Manager and HQ Client on the POS terminals)
- OrgPublisher
- Confluence
- Directory of Federal Heritage Designations
- Fire and Weather Data
- Image Bank
- Incident Event Management systems
- Information Centre for Ecosystems
- Jira
- Leave Self-Service System / PeopleSoft
- Maximo
- National Integrated Realty System
- ParksNet
- PC411
- Research and Collection Permit System
- Sitecore
- SharePoint
- Stakeholder Partner Engagement Registry
- Service Request System
- Shared drives located at Enterprise Data Centre – Gatineau (including U:, G:, H: drives)
- Trail Information Management System
We apologize for any inconvenience this may cause.
Notices
Be alert – increased phishing email activity
IT Security has seen a rise in the number of phishing emails at Parks Canada. If you receive an email that looks suspicious, report it to the Parks IT Service Desk right away. Learn how to recognize and avoid phishing attacks
Parks IT Service Desk
The Parks IT Service Desk is your point of contact for all IT issues, requests and inquiries.
Hours of service:
- Monday to Friday, 7 am to 8 pm (ET)
- Weekends (Saturday and Sunday) during the 2024 operational season (May 18 to October 14): 7 am to 8 pm (ET).
- Date modified :