Service standards for Heritage Places

Parks Canada has set service standards for the timely delivery of the program for the following three transactions:

  • Acknowledgement of receipt of application
  • Funding decision
  • Issuance of payments

Acknowledgement of receipt of application

We will acknowledge receipt of your application within 15 calendar days of the date the application is received by the Agency.

Funding decision

We will issue official written notification of the funding decision within 6 months of the program’s application deadline date OR we will inform applicants within that timeframe of any additional processing time that may be required.

Issuance of payments

We will issue payments within 28 calendar days of the successful fulfillment of requirements outlined in the contribution agreement.

Our performance target is to meet these standards for 90% of files. The achievement of these service standards is a shared responsibility and requires that all required documentation is submitted by applicants/recipients in a timely fashion, as requested by the program.

Service Standard Result
Year Acknowledgement Decision Payment Issuance
Standard (days) % Met Standard (months) % Met Standard (days) % Met
2013-2014 15 100 6 100 28 100
2014-2015 15 55 6 100 28 91
2015-2016 15 100 6 100 28 100
2016-2017 15 29 6 100 28 100
2017-2018 15 97 6 100 28 100
2018-2019 15 100 6 0* 28 98
2019-2020 15 100 6 100 28 100
2020-2022 15 100 6 100 28 100
2022-2023 15 100 6 100 28 100
2023-2024 15 100 6 100 28 Ongoing

*The delay in issuing official notification of funding in 2018-19 was a result of additional time needed to confirm budget availability for the fiscal year. Notification was completed within 7 months for 100% of projects.

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