Service standards

Service Standards for High-Volume Regulatory Authorizations

Service standards publicly state the level of performance that citizens can reasonably expect to encounter from the Parks Canada Agency under normal circumstances.

Timeliness service standards for high-volume regulatory authorizations clarify expectations and increase predictability in the federal regulatory system. They benefit the many Canadians, particularly businesses, who must seek permission from the federal government to either conduct a regulated activity or be exempt from it.

The following is a list of categories of our service standards for high-volume regulatory authorizations:

• Service Standards for Overweight Vehicle Permits
• Service Standard for the Issuance of Parks Canada Agency Business Licences in National Parks (excluding guides and outfitters)

To learn about upcoming or ongoing consultations on proposed federal regulations, visit the Canada Gazette and Consulting with Canadians websites.

Service Standard for Material Fees

Service standards publicly state the level of performance that citizens can reasonably expect to encounter from the Parks Canada Agency under normal circumstances.

Parks Canada Service Standard for Material Fees reinforces government accountability by making performance measurable and transparent and works to increase the confidence of Canadians in their government by demonstrating the government's commitment to service excellence.

Among Parks Canada fees, the following fall under the category of Material Fees and are covered by the Service Standard:

• admission fees, daily, seasonal and annual, for individuals or groups, applicable in one or multiple places
• fees for facilities or services such as golf, pool, and Northern Parks backcountry use and excursions
• accommodation, camping, and mooring fees
• lockage
• land use planning services