Facility accessibility

Our team strives to provide an accessible and inclusive experience for all visitors within the limitations of our heritage building environment. If you require assistance during your visit, please ask a staff member.

Parking and building access

The main parking lot for Banff Upper Hot Springs is at the base of a hill and is about a 200 m walk to the bathhouse. A paved sidewalk along the road allows pedestrians to safely access our facility.

Up the hill and next to the facility, there are three accessible parking spots. The patio is sloped to the road to minimize barriers to the facility’s entrance and day-use area.

A ramp leads to the Banff Upper Hot Springs entrance. The entrance is equipped with an automatic door that is activated by a push button.

Access to the pool level

The pool level can be accessed through the reception area located on the lower level of Banff Upper Hot Springs facility. From the entrance, a set of stairs with 20 steps takes visitors down to the reception area.

An elevator provides easy access to all three levels of the facility. Due to size limitations, some motorized chairs may be unable to access the elevator. If you require assistance during your visit, please ask a staff member. View our Accessibility guide for elevator measurements.

Once your group pays for your admission, there are an additional 5 steps to the pool level. The pool level may also be accessed by a ramp through a side door near the stairs.

Personal wheelchairs are not permitted in the spring water at Banff Upper Hot Springs. An aquatic wheelchair is available upon request at the front desk.

Accessible change rooms

Banff Upper Hot Springs has two accessible change rooms that are separate from the traditional male and female change rooms. These change rooms have a shower, with a handheld shower head and seat, a chair, and an emergency pull cord. Street shoes, street clothes, winter coats, other belongings, and bags can be stored in the lockers located outside of the accessible change room. These lockers are double-stacked. If you are able, please use the upper bank of lockers.

The accessible change rooms are also the accessible washrooms for the pool level. The sink has a knee clearance of 330 mm (1’1”) and the toilet has grab bars behind and to one side of the toilet.

Hot pool access

All access to the pool is through the wet hall. The doors into the wet hall are not automated.

The wet hall acts as a ramp into the hot pool. The ramp has handlebars on both sides at a height of 876 mm (2’10”). At the end of the ramp there is a manual door that separates the wet hall from the exterior hot pool.

Public washrooms

The public washrooms on the main floor of Banff Upper Hot Springs facility are gender-neutral and accessible.

The sink is 864 mm (2’8”) from the ground and the bottom of the counter is 730 mm (2’4”) high. There is 330 mm (1’1”) of knee space under the counter. There is a grab bar behind the toilet and an emergency pull cord.